Refund Policy
Last updated: July 12, 2026
Playing games on RivalPit is free — you never pay for matches, points, or statistics. This policy covers the one thing you can pay for: the RivalPit Premium unlock, which currently adds the 5 and 6 player Ludo boards and extra avatar options to your account. If you have any question about a charge, email support@rivalpit.com — talking to us first is almost always the fastest way to sort things out.
1. The 14-day refund window
You can request a full refund of a RivalPit Premium purchase for any reason within 14 days of the purchase date. We don't make you justify it — if premium isn't for you, that's fine.
2. How to request a refund
- Email support@rivalpit.com from the email address on your RivalPit account, with the subject line "Refund request".
- Include your username, the purchase date, and (if you have it) the payment reference from your receipt.
- We will confirm receipt and process eligible refunds within 5 business days. The money goes back to your original payment method; depending on your bank or card issuer it can take a further 5–10 business days to appear on your statement.
Once a refund is issued, the premium features (such as 5–6 player Ludo boards) are removed from your account. Everything free — your games, points, statistics, and friends — stays untouched.
3. What is not refundable
- Requests outside the window. Refund requests made more than 14 days after purchase, unless the feature was faulty (see section 4) or applicable consumer law says otherwise.
- Terminated accounts. Purchases on accounts terminated for cheating or serious violations of our Terms & Conditions.
- Refund abuse. Repeatedly buying and refunding the same unlock, or using a refunded feature through another account you control.
- Free features. Points, statistics, ranks, and other virtual items are free promotional features with no monetary value — there is nothing to refund.
- App-store purchases. If in the future you buy premium through a third-party app store (Google Play or the Apple App Store), that store processes its own payments — refund requests must go through the store's refund process, not through us.
4. Faulty or withdrawn features
If a premium feature you paid for is broken and we can't fix it within a reasonable time, or if we permanently remove a premium feature from RivalPit, you can ask for a refund even outside the 14-day window — we'll refund in full or in fair proportion to what was lost.
5. Your statutory rights
This policy sits on top of, and never reduces, any consumer rights you have under the law where you live.
6. Contact
Refund requests and billing questions: support@rivalpit.com